Last updated: July 14, 2025 - How we handle deposits, refunds, and payouts
This policy outlines how refunds and payouts work on KickExpert. It applies to all users who deposit funds, enter competitions, and request withdrawals through the platform.
Deposits
All deposits are final and non-refundable unless there is a confirmed technical error or unauthorized transaction.
Deposits are made via Stripe or PayPal and credited instantly to your KickExpert wallet.
Any attempted chargebacks will result in immediate account suspension and loss of wallet balance.
Quiz Access
All quizzes are free to access and do not require payment.
Only competitions require entry fees.
Competition Entry Fees
Entry fees are deducted from your KickExpert wallet balance at the time you join a competition.
Fees are non-refundable once a competition has started.
If a competition is canceled (e.g., due to a system failure), your entry fee will be automatically refunded to your wallet.
Payouts (Withdrawals)
You may request a payout once your wallet balance reaches $10 or more.
Payouts are sent via Stripe or PayPal only.
Identity verification may be required before withdrawal.
Payouts are typically processed within 2 to 7 business days.
We do not charge withdrawal fees, but third-party processors (Stripe/PayPal) may apply transaction charges.
Taxes (U.S. Users)
If you earn $600 or more in a calendar year, you may be required to submit a completed IRS Form W-9.
In such cases, KickExpert will issue a Form 1099-MISC as required by U.S. tax law.
Fraud or Abuse
Accounts suspected of fraud, cheating, or violating our Terms of Service may be restricted from withdrawals until the issue is reviewed.
We reserve the right to deny a refund or payout if we detect abuse of the system or refund policy.